An open letter to Citibank:
Dear Citibank,
I have held your credit card since 1999. 9 years later, I’m rethinking my loyalty.
Situation #1
I have never had the occasion to ask for a replacement card until last November when my wallet was stolen. It took you more than a week to replace my Visa card unlike HSBC which had my card replaced in 2 days.
You never replaced my Mastercard till today. You never followed up on my verbal complaints. You then charged me a replacement fee for a non existent card.
It took a written complaint by me for any action to be taken by you. You then copped out of the issue by sending me a renewal Mastercard instead.
Situation #2
Halfway through the Mastercard saga, you sent me an unsolicited surprise upgrade to a gold Visa card. When I called your tele-bankers yesterday to activate it, they could not find the card in the system. The card number is non existent and no one knows what is happening.
I received a follow up call to say that as the card is non existent, I was to destroy it and you will send me a new upgrade card.
I never asked for this gold upgrade. I have no need for your upgrade. You sent it to me and then you give me the runaround?
A global bank with very local issues. Its time to ponder the merits of remaining loyal to Citibank – the Citi never sleeps if this is how loyalty is rewarded.
Yours incredulously,
Paris Beaverbanks
{ 4 comments }
I am incredulously outraged at their *efficiency*… NOT!
Many times we don’t know how lousy a service is, until we really needed it, heh?
This deserves a stumble for publicity.
GT: Terribly inefficient except when it comes to charging interest for late payment.
Pelf: You said it!
Pablo: Ooh! Thank you!