Citi never sleeps but gives you grief

An open letter to Citibank:

Dear Citibank,

I have held your credit card since 1999. 9 years later, I’m rethinking my loyalty.

Situation #1

I have never had the occasion to ask for a replacement card until last November when my wallet was stolen. It took you more than a week to replace my Visa card unlike HSBC which had my card replaced in 2 days.

You never replaced my Mastercard till today. You never followed up on my verbal complaints. You then charged me a replacement fee for a non existent card.

It took a written complaint by me for any action to be taken by you. You then copped out of the issue by sending me a renewal Mastercard instead.

Situation #2

Halfway through the Mastercard saga, you sent me an unsolicited surprise upgrade to a gold Visa card. When I called your tele-bankers yesterday to activate it, they could not find the card in the system. The card number is non existent and no one knows what is happening.

I received a follow up call to say that as the card is non existent, I was to destroy it and you will send me a new upgrade card.

I never asked for this gold upgrade. I have no need for your upgrade. You sent it to me and then you give me the runaround?

A global bank with very local issues. Its time to ponder the merits of remaining loyal to Citibank - the Citi never sleeps if this is how loyalty is rewarded.

Yours incredulously,
Paris Beaverbanks

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