I just got back from RHB Bank where I do a lot of my banking. Its not my favourite bank but its convenient location-wise. Thus far, bar a few hiccups here and there they have served me relatively well. I too had been a loyal user of their internet banking since its inception.
So, imagine my horror when I went to the bank today and saw a new directive for New Service Charges by RHB Bank.
Right at the bottom under an obscure column called e-banking, were the words:-
Transfer between own accounts – RM0.50
Transfer from own account to 3rd party RHB account – RM1.00
I was stunned. Was RHB planning to charge me for using their online banking feature to facilitate online transfers between accounts?!
A check with the cashier told me that yes, it will come into effect next week. There was no date on the directive and no date of coming into effect.
I have shot off an email to the RHB Internet Banking centre to seek clarification. I also called up Maybank to see if Maybank charges for inter-maybank transfers and the answer was an emphatic NO.
If RHB decides to go ahead and charge me for using their online services, well, I’ll just stop using the bank altogether! Yes they are convenient, but I don’t think I should be made to PAY for an online transaction, do you?
I will update when I get confirmed news.
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That’s absurd! I hope this does not spark off a domino effect on all the other banks too. But yes, boycott RHB if that’s the case. I just closed my account a couple of months back, but that was for another reason altogether.
What!? How can they charge for an online transaction between own accounts? It’s supposed to be automated anyway, and within the same system too!
Unless, they have to hire people to key in online transactions manually into another system?
No need to think further. Boycott! Teach them a lesson. And tell all about it.
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