I may not always have good things to say about Maxis. In fact for all that I know my present problem might be linked to them. But I will give credit where its due and that’s to the way the matter was handled.
I had a problem today which started in the morning. Emails from Gmail were not being pushed to my Blackberry for some strange reason. After trying numerous things (and in the process learning how to update firmware 
) I ended up calling the customer service of Maxis.
The first person was the one I called. He took my problem, left me listening to some 1Malaysia song and came back with a set of instructions which should have fixed the problem. But it did not. This was about 3pm.
I called back and related my problem, got another set of instructions where customer service waited with me online while phone rebooted after a hard reset (if you own a BB you’ll know how long it can take) but that too didn’t solve the problem. He said he’d check with technical and call me back – I never expected him to.
But he did as promised. We tried deleting mailboxes, new configs… But nothing worked. Another person called me back and we went through the same thing but no cigar.
The final person was a lady who called me, and called me back every 10 minutes to see if the various attempts worked. It did not quite but I wasn’t all that mad.
I was impressed that for once customer service took the trouble to actually call back to find out if thr troubleshooting worked (it did not but that’s another story). She said she’ll call me again tomorrow.
Let’s see what happens.
So whilst I can hand out brickbats I too can hand out bouquets. I never got all the names of those who called me today but they deserve a pat on the back – even if the issue persists with my phone.
